Power - Rates - New Service
Duffield REA's Current Energy Rate:
July 2022 - $0.13KwH*
Duffield REA administers their own Regulated Rate Option (RRO). Your Board has policies in place to ensure members receive responsible competitive pricing.
The average rate for electricity charged to members for the past twelve months (February 2021 - January 2022) is $0.088/KWH.
The Government of Alberta passed legislation enabling the March 18,
2020 announced Utility Deferral Payment Program. This legislation
requires energy retailers and REAs who manage electricity purchases
for members to allow consumers to defer payment of their electricity
bill. Invoices that are due between March 18 and June 18, 2020 are
eligible. All amounts deferred are due and payable June 19, 2020.
Duffield, along with a number of REAs, lobbied to allow REAs to
protect members from the residual cost. Our efforts to protect
members from additional costs were not successful therefore, REA
members will be required to share in the cost of the program. The
residual cost will be included in the Balancing Pool charge on your
bill, which we collect on behalf of the Alberta Government.
Understanding Your Bill
Regulated Rate Option (RRO)
Information available by calling1-888-845-4616.
Electric Energy (provided by Duffield REA Ltd.)
The cost of electric energy you have used in the billing period
Retail Costs for billing and customer services (if applicable)
The cost of building, operating and maintaining the local distribution system
The cost of building, operating and maintaining the provincial power grid
A rider is a temporary credit or charge approved by the regulator
Goods and Services Tax (GST)
The 5% calculation is based on the total costs identified in your bill
Late charges of 2.0% per month (26.82% per year) will apply on amounts outstanding after the due date
An NSF Charge will be assessed on dishonored cheques
If an account is disconnected for non-payment, disconnect and reconnect charges will apply.
Actual – Meters are read by Fortis Alberta
Estimated – Based on historical consumption on account
New Service Hook Up
If you are looking for new service please provide the following information so we can get you a quote:
Land Title Owner
*If you are a current customer and are moving please call to move or cancel your account.*
Some Helpful Links & Numbers
Utilities Consumer Advocate
Alberta Federation of Rural Electrification Associations
Before you dig, call Alberta One-Call at 1-800-242-3447 to locate buried underground wiring.
Complaints about contraventions of the Code of Conduct Regulation or this compliance plan may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or email@example.com.
The Market Surveillance Administration can be reached by contacting 1-403-705-3181 or firstname.lastname@example.org. The Alberta Utilities Commission and the Market Surveillance are independent of Duffield Rural Electrification Association Ltd. and the regulated rate suppliers and affiliated providers.